SHIPPING & RETURNS POLICY
You will see the shipping charge based on order weight before checkout when ordering online. You can opt to pay for the shipping charge when the items are being delivered.
Virtualmalljamaica.com ships prepaid and invoices you for the charges. DHL, FedEx or Tara Courier is used whenever possible; however, a "Common Carrier" can be used in special cases.
When will my order be shipped?
Virtualmalljamaica.com is fast and efficient. Usually all orders are shipped on the same day or the next business day. Orders placed over the weekend or on a holiday will be shipped on the following business day. International orders are shipped as soon as the orders are confirmed completely.
The shipping costs for all international orders will be determined after the orders are placed completely. Please allow 1-2 business days for us to contact you to inform you of your shipping costs. We ship all international orders via DHL or FedEx which may take 3-5 business days to arrive from the date it ships out and provides you with a tracking number.
Tracking Your Order
You can review your order information and trace your order at MY ACCOUNT on our website.
- Return Policies - we take great pride in satisfying you our valued customer. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange.
- RTF must be notified of your desire to return an item within 3 days of receiving it.
- Unfortunately, all items in the "Intimates" section are non-returnable.
- All items should be in the same condition as it was received in. Tags and labels should be intact as items will have to be inspected before a decision is made.
- You can choose to get a refund, or a store credit for future purchase.
- Refunds will be processed within one week of receiving an authorized return.
- You will be responsible for all shipping cost that is associated in returning the items to us.
- All Items under Sales/ Clearance are final.